Shipping policy

📦 Shipping Policy

Last updated: 2.01.2026

Shipping Origin

All orders are shipped from The Netherlands via PostNL.

Processing Time

We aim to dispatch all orders within 1–2 business days after your order is placed.
During busy periods (album launches, tour drops, limited editions), processing times may be slightly longer — but we’ll always do our best to keep things moving quickly.

Delivery Times

Estimated delivery times once your order has been shipped:

  • Within the EU:
    Usually delivered within up to 1 week

  • Outside the EU:
    Please allow 2+ weeks for delivery, depending on your location and local postal services

These are estimates, not guarantees. Delays can occur due to customs, postal backlogs, or peak periods.

Customs, Duties & Import Fees

For international orders outside the EU, any customs duties, import taxes, or handling fees are the responsibility of the customer.
These charges are determined by your local customs authority and are not included in the item price or shipping cost.

Tracking

If tracking is included with your shipping option, you’ll receive a tracking link once your order has been dispatched.
Please note that tracking updates may be limited once the parcel leaves the Netherlands.

Incorrect Address / Unclaimed Packages

Please double-check your shipping address at checkout.

  • We can’t be held responsible for delays or losses due to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address or being unclaimed, additional shipping fees may apply to resend it.

Lost or Delayed Orders

If your order hasn’t arrived within a reasonable timeframe:

  • EU orders: please contact us after 10 business days

  • International orders: please contact us after 20 business days

We’ll look into it and do our best to help.

Questions

If you have any questions about your order or shipping, feel free to reach out via the Contact page.